GENERAL FAQS

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept all debit and credit cards as well as Paypal, so order away friend!

HOW DO I USE A PROMO CODE?

Lucky you! These can be entered at the final stage of checkout.

THE PRODUCT I WANT TO ORDER IS OUT OF STOCK. HOW CAN I BE NOTIFIED IF/WHEN THE PRODUCT WILL BE BACK IN STOCK?

Firstly, bummer that the product is out of stock, sorry about that! Please email bbjwraps@gmail.com and let us know what product you are interested in and one of us will be happy to let you know as soon as it is restocked and ready to order!

WHAT ARE YOUR OPERATING HOURS?

We are busy bees and our studio is open 9am - 6pm Monday - Sunday. There are only 2 of us but we aim to reply to all emails and enquires as soon as humanly possible.

ORDERS, RETURNS & EXCHANGES

WHEN CAN I EXPECT MY ORDER TO SHIP?

All orders which are in stock at the studio and placed before 12pm will ship the same working day or, if ordered over a weekend, the next working day. The order will arrive based on the shipping method you choose at checkout. Please allow up to 24 hrs to pack and ship - please bear this in mind if your order in a hurry.

HOW CAN I FIND OUT THE STATUS OF MY ORDER?

Once your order has shipped you will receive an email letting you know that’s it’s left our fair hands and is on it’s way to you. email will include your tracking number and you can track it in our website.

IF ITEMS IN MY ORDER SHIP SEPARATELY, WILL I BE CHARGED EXTRA SHIPPING COSTS?

No way bro, we’re cool.

WHAT IS YOUR RETURN POLICY?

We do not accept returns for unwanted items, sorry! We do however offer full refunds for any items which have arrived damaged due to postal problems or which have gotten lost in the post - sadly this happens sometimes and it’s nobody’s fault (sometimes it’s the post’s fault but we won’t go there) but we obviously won’t make you pay for that!

WHAT IF MY ORDER WAS MARKED AS DELIVERED, BUT I HAVE NOT YET RECEIVED IT?

If we have sent you a tracking number try having a look at that. Otherwise let us know by emailing us and we’ll get our best detectives on the case.

IS THERE ANY DISCOUNT FOR WHOLESALE ORDER?

Our price is already much cheaper than online shopping websites like Amazon, but if your order is much bigger then $189, please contact us by email or online chat to get exclusive discount for wholesale orders! You can never miss it!